If you’re not delighted with your purchase, just return the product to us, following the instructions on our shipping & returns page, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.
We cannot offer refunds or exchanges, unless faulty or not as described, on the following items:
This does not affect your statutory rights